Frequently Asked Questions
Everything you need to know about Petlibro's premium apparel and accessories.
How do I determine the right size for my pet?
We provide a comprehensive size chart on every product page. We recommend measuring your pet's chest girth and neck circumference, and adding two fingers of space for comfort before selecting a size.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. For hygiene reasons, items with excessive pet hair or odors cannot be accepted.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
Are the fabrics safe for pets with sensitive skin?
Yes, our fashion line uses hypoallergenic, breathable materials like organic cotton and soft-touch polyester to ensure your pet stays comfortable and irritation-free.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I wash the pet clothing in a machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend air drying to maintain the shape and longevity of the fabric.